Magento Support UK

Magento Support from an Experienced UK Developer

Hands-on Magento Open Source and Magento 2 support for established ecommerce businesses across the UK, covering troubleshooting, development, upgrades, performance and integrations.

Discuss your Magento site

One-off problems and ongoing support are welcome. No monthly support contract is required.

Practical Magento help

Problems Gerrard SBS can help with

Magento problems often cross several parts of a store. Support starts with methodical diagnosis, then a proportionate fix that accounts for the existing codebase, hosting and business requirements.

Storefront and checkout

Checkout or payment failures
Extension conflicts and regressions
Frontend and theme issues
Slow page loads and Core Web Vitals

Platform and operations

Magento upgrades, security patching and PHP compatibility
Cache, indexer and cron problems
Redis, Varnish and cache configuration
Elasticsearch or OpenSearch problems

Custom development

Custom module faults and enhancements
Third-party APIs and system integrations
Shipping and fulfilment integrations
Magento development and upgrade support

Difficult production issues

Intermittent or hard-to-reproduce faults
Inherited and poorly maintained installations
Backend performance bottlenecks
Regressions following releases or platform changes

Direct senior support

Talk to the developer doing the work.

Technical questions can be discussed directly with the person investigating and implementing the solution, without an account-management layer in between.

An existing Magento installation can be examined before major changes are recommended. The aim is to identify and fix the underlying cause rather than add a superficial workaround, with pragmatic recommendations based on the store as it operates today.

Flexible engagement

One-off support or ongoing development

You do not need to commit to a monthly support contract. Gerrard SBS can address an individual Magento problem or provide continuity as your store develops.

One-off Magento work

A defined piece of Magento technical support when a specific issue or requirement needs attention.

Diagnose and repair an isolated problem
Investigate a checkout or integration failure
Implement a specific feature
Complete an upgrade
Optimise a slow area of the store

Ongoing Magento support

Continued technical involvement for an established store, without pretending every business needs the same support arrangement.

Maintenance and incremental improvements
Magento and extension upgrades
Technical troubleshooting and performance work
Custom development and integrations
Continued development as requirements change

Existing Magento stores

Need a new developer for an existing site?

Gerrard SBS is comfortable taking time to understand an unfamiliar Magento codebase before making changes. That may be useful when a previous developer is no longer available, an agency relationship has ended or independent technical help is needed.

It can also help when technical debt has accumulated, an upgrade has stalled or custom functionality is poorly documented. The first step is to establish how the store works, identify risk and agree sensible priorities.

Magento performance support

Performance and Core Web Vitals

Magento performance work can involve frontend asset loading, critical CSS, image optimisation and JavaScript overhead as well as caching and backend bottlenecks. The right priorities depend on evidence from the store rather than a generic checklist.

The Magento performance optimisation case study shows how targeted frontend changes improved rendering and responsive image delivery on a live Magento 2 store.

Read the Magento performance case study

Technical coverage

Experience around the whole Magento store

Magento technical support frequently reaches beyond a single module. Relevant platform and integration experience includes:

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Have a Magento problem you need help with?

Briefly describe the problem, your Magento version if known, what has already been tried and whether it is urgent.

Discuss your Magento site